MTB
MTB MTB
GRAVEL
GRAVEL GRAVEL
ROAD
ROAD ROAD
FAQ

Frequently Asked Questions

What are Shimano Service Centers?

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Shimano Service Centers are a global network of independent bike retailers. We combine excellent bike care with the latest technologies to provide the best service possible.

Where can I find a Shimano Service Center?

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Please have a look at our Dealer Locator and select your location to find one near you.

What are the opening hours of Shimano Service Centers?

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Shimano Service Centers are independently owned and operated, so opening hours vary. Please check the Dealer Locator for specific information about your local retailer.

Do Shimano Service Centers have all Shimano products in stock?

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Shimano Service Centers carry the most common Shimano Original Parts. Please contact your local retailer for the availability of a specific component. You can find your local retailer through the Dealer Locator.

Can I bring my road/MTB/e-bike to a Shimano Service Center?

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Shimano Service Centers’ staff are trained to service the Shimano components of road, MTB, city and Shimano STEPS e-bikes. Therefore, Shimano Service Centers should be able to provide you with the best advice. As Shimano Service Centers are independently owned and operated bike retailers, they have the freedom to decide how to handle requests.

Where can I find a pricelist for the services offered by Shimano Service Centers?

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Every Shimano Service Center is an independently owned and operated company, so prices vary. We recommend visiting the retailer’s website or store for more information. The retailer should provide transparency on pricing. To find your local retailer, please check our Dealer Locator.

Are Shimano Service Centers required to repair and maintain every Shimano bike component?

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Each Shimano Service Center is an independently owned and operated company, with the freedom to decide how to handle requests. We are building strong partnerships with our Shimano Service Centers through training and support to ensure you get the best service.

Please be sure to bring all documents, such as your purchase receipt, when you bring in a bike or component for service.

Do Shimano Service Centers also repair Shimano fishing or rowing equipment?

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Shimano Service Centers are bike retailers and only service bike components.

How can I recognize if a retailer is a Shimano Service Center?

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All retailers that are Shimano Service Centers have the Shimano Service Center branding both outside and inside the shop.

Where can I find information on Shimano products?

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To learn more about Shimano products, visit the Shimano Bike website.